{"id":25732,"date":"2024-07-10T10:02:54","date_gmt":"2024-07-10T14:02:54","guid":{"rendered":"https:\/\/www.pedroandretta.info\/index\/?p=25732"},"modified":"2024-07-10T10:02:58","modified_gmt":"2024-07-10T14:02:58","slug":"analise-dos-sistemas-de-gestao-de-reclamacoes-reclamacoes-sugestoes-e-felicitacoes-nas-bibliotecas-da-regiao-de-murcia","status":"publish","type":"post","link":"https:\/\/www.pedroandretta.info\/index\/2024\/07\/analise-dos-sistemas-de-gestao-de-reclamacoes-reclamacoes-sugestoes-e-felicitacoes-nas-bibliotecas-da-regiao-de-murcia\/","title":{"rendered":"An\u00e1lise dos sistemas de gest\u00e3o de reclama\u00e7\u00f5es, reclama\u00e7\u00f5es, sugest\u00f5es e felicita\u00e7\u00f5es nas bibliotecas da Regi\u00e3o de M\u00farcia"},"content":{"rendered":"\n<p><strong>An\u00e1lise dos sistemas de gest\u00e3o de reclama\u00e7\u00f5es, reclama\u00e7\u00f5es, sugest\u00f5es e felicita\u00e7\u00f5es nas bibliotecas da Regi\u00e3o de M\u00farcia<\/strong><\/p>\n\n\n\n<p>(&#8230;) sugere a adapta\u00e7\u00e3o de caixas de sugest\u00f5es f\u00edsicas \u00e0s tecnologias atuais, como NFC e c\u00f3digos QR, e a utiliza\u00e7\u00e3o de m\u00eddias sociais e plataformas de mensagens instant\u00e2neas para coletar, promover e gerenciar feedback de maneira mais eficaz. O estudo sublinha a import\u00e2ncia de melhorar os sistemas GRQSF para aumentar a satisfa\u00e7\u00e3o e a participa\u00e7\u00e3o dos utilizadores, propondo uma abordagem mais tecnol\u00f3gica e padronizada para a gest\u00e3o destas comunica\u00e7\u00f5es nas bibliotecas (&#8230;).<\/p>\n\n\n\n<p>#MarketingEmBibliotecas #ProdutosEServi\u00e7os<\/p>\n\n\n\n<p>Dispon\u00edvel em: <a href=\"https:\/\/digitum.um.es\/digitum\/handle\/10201\/142856\">https:\/\/digitum.um.es\/digitum\/handle\/10201\/142856<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"425\" height=\"600\" src=\"https:\/\/i0.wp.com\/www.pedroandretta.info\/index\/wp-content\/uploads\/2024\/07\/image-29.png?resize=425%2C600&#038;ssl=1\" alt=\"\" class=\"wp-image-25733\" srcset=\"https:\/\/i0.wp.com\/www.pedroandretta.info\/index\/wp-content\/uploads\/2024\/07\/image-29.png?resize=425%2C600&amp;ssl=1 425w, https:\/\/i0.wp.com\/www.pedroandretta.info\/index\/wp-content\/uploads\/2024\/07\/image-29.png?resize=212%2C300&amp;ssl=1 212w, https:\/\/i0.wp.com\/www.pedroandretta.info\/index\/wp-content\/uploads\/2024\/07\/image-29.png?w=429&amp;ssl=1 429w\" sizes=\"auto, (max-width: 425px) 100vw, 425px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>An\u00e1lise dos sistemas de gest\u00e3o de reclama\u00e7\u00f5es, reclama\u00e7\u00f5es, sugest\u00f5es e felicita\u00e7\u00f5es nas bibliotecas da Regi\u00e3o de M\u00farcia (&#8230;) sugere a adapta\u00e7\u00e3o de caixas de sugest\u00f5es f\u00edsicas \u00e0s tecnologias atuais, como NFC e c\u00f3digos QR, e a utiliza\u00e7\u00e3o de m\u00eddias sociais e plataformas de mensagens instant\u00e2neas para coletar, promover e gerenciar feedback de maneira mais eficaz.<\/p><\/div>\n<div class=\"blog-btn\"><a href=\"https:\/\/www.pedroandretta.info\/index\/2024\/07\/analise-dos-sistemas-de-gestao-de-reclamacoes-reclamacoes-sugestoes-e-felicitacoes-nas-bibliotecas-da-regiao-de-murcia\/\" class=\"home-blog-btn\">Ler mais<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[21],"tags":[466,3758],"class_list":["post-25732","post","type-post","status-publish","format-standard","hentry","category-informeci","tag-marketingembibliotecas","tag-produtoseservicosdeinformacao"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","views":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/posts\/25732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/comments?post=25732"}],"version-history":[{"count":0,"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/posts\/25732\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/media?parent=25732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/categories?post=25732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pedroandretta.info\/index\/wp-json\/wp\/v2\/tags?post=25732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}